Welcome

Welcome to the home of our handcrafted, New Zealand cowhide & leather handbags and Travel Accessories. We hope you enjoy browsing through our products. Please feel free to ask questions, we are here to help. Happy Browsing

Payments

PAYMENT: We accept online payments through our Etsy Shop payment channels only.

CANCELLATIONS: We will accept cancellations for orders (including custom orders) within 24 hours of the order being placed. Full refunds will given for cancelled orders made within this time period.
It will be at our sole discretion as to whether we can accept a cancellation requested after 24 hours.

Shipping

NEW ZEALAND DELIVERY
New Zealand orders are shipped with Toll Couriers who have a targeted delivery time of 3-5 days throughout New Zealand or with New Zealand Post who have a target delivery of 4-6 days.

In Stock: For items designated in stock, your order will be processed within three business days (excluding delivery time).  You will receive an email to let you know when your order has been sent.

Made to Order: Your order will be created by our team over 15 working days (excluding delivery time).   We will send an email to let you know your order has been sent.


INTERNATIONAL DELIVERY
For International Customers: Packages will be sent via New Zealand Post International Non Tracked Airmail with a targeted delivery of 10- 14 working days. We are happy to quote for Tracked Airmail if this is your preference.

In Stock: For items designated in stock, your order will be processed within three business days (excluding delivery time).  You will receive an email to let you know when your order has been sent.

Made to Order: Your order will be created by our team over 15 working days (excluding delivery time).   We will send an email to let you know your order has been sent.

CUSTOMS AND DUTIES
Please be aware you may still have to pay international customs charges, duties or taxes in your country in addition to the cost of postage. Please be aware we have experienced some delay's with packages being slow to pass through customs in European Continent Countries.

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Refunds

We understand it is a risk buying items online, so if you are not completely satisfied with your purchase, we will happily provide you with a full refund, provided the item is returned to us within 14 days, in original condition/ packaging and with tags.

If the goods are returned after the 14 days have passed it will be at the owners discretion as to whether a refund will be given. For customers returning items from overseas please contact us with the return information within the 14 days so we can speed up the processing of your refund.

If your purchase arrives damaged or it is not what you ordered, please email or call us as soon as possible so we can set things right with either a refund or a replacement.

Additional

CUSTOM ORDERS: We are happy to accept custom orders. Please contact us with your requirements.


Wholesale:
If you are interested in purchasing our products wholesale please visit our company website www.anoa.co.nz for information or email michelle@anoa.co.nz.


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